Privacy Policy

Introduction

Grab & Go Removals is committed to protecting your privacy and providing a secure online experience. This Privacy Policy explains how we collect, use, maintain, and disclose information gathered from users ("User") of our website ("Site"). By using our Site, you agree to the terms of this policy.

Personal Identification Information

We may collect personal identification information from Users in various ways, including when Users visit our Site, request a quote, fill out a contact form, subscribe to updates, or engage with other services and features available on our Site.

Users may be asked to provide, where appropriate:

• Full name
• Email address
• Mailing address or postcode
• Phone number

Users may visit our Site anonymously. We will only collect personal identification information if it is voluntarily submitted by the User.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. This may include browser type, device type, operating system, and technical information about the User's internet connection and service provider. This information is used solely to improve the performance and experience of our Site.

How We Use Collected Information

Grab & Go Removals may collect and use Users' personal information for the following purposes:

To process quote requests and enquiries: Information provided when submitting a quote request is used solely to respond to that enquiry and arrange the requested service. We do not share this information with third parties except where necessary to deliver our services.

To communicate with Users: The contact details provided may be used to respond to enquiries, provide updates regarding a booking, or send relevant information about our services. We will not send unsolicited marketing communications without your consent.

To improve our Site: We may use aggregated, non-identifiable information to understand how our Site is used and to make improvements to content, structure, and user experience.

How We Protect Your Information

Grab & Go Removals takes the security of your personal information seriously. We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to third parties. We may share generic, aggregated demographic information — not linked to any personal identification information — with trusted partners for the purposes outlined above.

Where necessary to deliver our services (for example, processing a booking or arranging a collection), we may share relevant information with vetted operational partners. All such partners are required to handle your data in accordance with applicable data protection law.

Cookies

Our Site may use cookies to enhance the User experience. Cookies are small files placed on a User's device by their web browser for record-keeping purposes. Users may choose to configure their browser to refuse cookies or to receive an alert when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our Site.

Your Rights Under UK GDPR

As a UK-based business, Grab & Go Removals complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict how we process your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@grabgoremovals.com.

Changes to This Privacy Policy

Grab & Go Removals reserves the right to update this Privacy Policy at any time. When changes are made, the updated date at the top of this page will be revised accordingly. We encourage Users to check this page periodically to stay informed about how we protect your information. Continued use of our Site following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.